This policy applies to exhibitors and sponsors as well as attendees.
KetoCon does not issue refunds under any circumstances. Any and all payments made to KetoCon are not refundable for any reason, including, but not limited to, failure to use KetoCon tickets due to illness, failure to exhibit due to acts of God, travel-related problems, and/or acts of terrorism.
Attendee ticket holders have the option to transfer tickets if they would prefer to sell or gift them. Transfers to others or to a 2022 KetoCon ticket for the original ticket holder can be done any time until May 1st of 2021.
To transfer your ticket, email firstname.lastname@example.org with your order number, along with the full name and email address of the new ticket holder. Due to the administrative work involved in rescheduling as a result of COVID-19, fulfilling transfer requests may result in longer than usual wait times. We will address transfers in the order they are received with all information complete.
NOTE: Child tickets are non-transferrable. Student tickets are only transferrable to other qualifying students.