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Policies / Refund Policy

This policy applies to exhibitors and sponsors as well as attendees.

KetoCon does not issue refunds under any circumstances. Any and all payments made to KetoCon are not refundable for any reason, including, but not limited to, failure to use KetoCon tickets due to illness, failure to exhibit due to acts of God, travel-related problems, and/or acts of terrorism.

If you have purchased a ticket and are unable to attend KetoCon, we will honor a ticket transfer until 12:00 PM CST, 45 days before the event.

In order to transfer your ticket, you must email help@ketocon.org with your order number, along with the full name and email address of the new ticket holder. Due to the administrative work involved in rescheduling as a result of COVID-19, we are currently not accepting ticket transfer requests until September 1, 2020.

NOTE: Student and Child tickets are non-transferrable.