Policies / Refund Policy

KetoCon does not issue refunds under any circumstances. Any and all payments made to KetoCon are not refundable for any reason, including, but not limited to, failure to use KetoCon tickets due to illness, acts of God, travel-related problems, acts of terrorism, loss of employment and/or duplicate purchases. KetoCon will not issue refunds for Credentials that have been revoked.

If you have purchased a ticket and are unable to attend KetoCon, we will honor a ticket transfer until 12:00 PM CST on May 1, 2020.

In order to transfer your ticket, you must email Enable JavaScript to view protected content. with your order number, along with the full name and email address of the new ticket holder.

NOTE: Student and Child tickets are non-transferrable.