Some of the questions we frequently see have pages where you can find the answer, in which case we link. For more specific questions, please read the answers provided here.
What are the show hours for KetoCon?
Is there parking available at the Palmer Event Center?
Is there discounted lodging near the event center?
I am interested in attending the KetoCon VIP Dinner. Where can I find information about this event?
I purchased a ticket, but I can no longer attend. Can I get a refund?
I want to sell or give my ticket to someone else. How do I transfer my ticket?
Can I bring my child to KetoCon?
Children are welcome to attend KetoCon with you, but please note that there are no events, activities, or care available specifically geared toward them. There are parks outside that they can play on if they need to burn off some energy. Additionally, we will ask that you hold small children in your lap when you view presentations to maximize the seating capacity for everyone in attendance.
In previous years we were able to offer complimentary tickets for children. However, beginning in 2022, all KetoCon attendees are required to have a paid ticket, including children. We apologize for any inconvenience.
Do you offer Press/Media, Student, or Military discounted tickets?
KetoCon offers a Miliary Discount on 3-Day General Admission entry tickets. Please email us at firstname.lastname@example.org for assistance with special pricing.
I can’t find my KetoCon ticket
Please email email@example.com.
I cannot attend on the scheduled dates. Can I purchase a download of the presentations?
Are there any additional social activities planned during the conference?
I would love to be a KetoCon Volunteer! Where can I find more information?
What are your COVID restrictions and protocols?
Beyond observing any local or federal guidelines (if applicable), there are no additional restrictions or requirements in observance of COVID safety.
What should I bring to KetoCon?
Please bring your ID and proof of your ticket purchase to pass through event registration. We also recommend that you bring a refillable water bottle (water fountains are available), a lightweight tote (to collect samples and handouts from the exhibitors), and an easily removable sweater or sweatshirt, as some areas of the exhibitor hall are directly beneath air conditioning vents (while others get warm).
Any bags you bring may be subject to search.
Please do not bring: firearms or other dangerous materials, animals other than registered service animals, roller bags or carts, or oversized backpacks. Assistive devices and strollers will not be restricted unless they pose a risk to public safety.
DO NOT BRING SAMPLES OR MERCHANDISE IF YOU ARE NOT AN EXHIBITOR. For the protection of our KetoCon attendees, we have carefully vetted the ingredients of the food products being sampled and sold at KetoCon. You will be asked to leave if you are discovered to be distributing products without an Exhibitor badge. Attendees, please do not accept samples or buy products from people who are not able to display an Exhibitor Badge, and report them to a volunteer or event staff.