Some of the questions we frequently see have pages where you can find the answer, in which case we link. For more specific questions, please read the answers provided here.
I had tickets to KetoCon 2020, what do I have to do to transfer my tickets for the rescheduled 2022 dates?
All paid KetoCon 2020 tickets have been transferred to our new ticketing system and a confirmation email has been sent to the email address on file with Eventbrite. Email email@example.com with your Eventbrite Order number for assistance.
I was planning to attend KetoCon 2020 but I can't attend the rescheduled 2022 dates. What do I do?
Our Refund Policy remains in effect. You may contact us to transfer your tickets to another person. This can only be done once. After the tickets have been transferred, you will not be able to reverse the process.
What are the show hours for KetoCon?
Is there parking available at the Palmer Event Center?
Is there discounted lodging near the event center?
I am interested in attending the KetoCon VIP Dinner. Where can I find information about this event?
I purchased a ticket, but I can no longer attend. Can I get a refund?
I want to sell or give my ticket to someone else. How do I transfer my ticket?
Can I bring my child to KetoCon?
Children are welcome to attend KetoCon with you, but please note that there are no events, activities, or care available specifically geared toward them. There are parks outside that they can play on if they need to burn off some energy. Additionally, we will ask that you hold small children in your lap when you view presentations to maximize the seating capacity for everyone in attendance.
In previous years we were able to offer complimentary tickets for children. However, starting in 2022, all KetoCon attendees must have a paid ticket, including children who registered for free tickets in 2020. We apologize for any inconvenience.
Do you offer Press/Media, Student, or Military discounted tickets?
KetoCon offers a Miliary Discount on 3-Day General Admission entry tickets. Please email us at firstname.lastname@example.org for assistance with special pricing.
I can’t find my KetoCon ticket
Please email email@example.com. If you registered for Austin's 2020 event, please provide your Eventbrite confirmation number (available in your Eventbrite dashboard).
I cannot attend on the scheduled dates. Can I purchase a download of the presentations?
Are there any additional social activities planned during the conference?
I would love to be a KetoCon Volunteer! Where can I find more information?
What are your COVID restrictions and protocols?
What should I bring to KetoCon?
Please bring your ID and proof of your ticket purchase to pass through event registration. We also recommend that you bring a refillable water bottle (water fountains are available), a lightweight tote (to collect samples and handouts from the exhibitors), and an easily removable sweater or sweatshirt, as some areas of the exhibitor hall are directly beneath air conditioning vents (while others get warm).
Any bags you bring may be subject to search.
Please do not bring: firearms or other dangerous materials, animals other than registered service animals, roller bags or carts, or oversized backpacks. Assistive devices and strollers will not be restricted unless they pose a risk to public safety.
DO NOT BRING SAMPLES OR MERCHANDISE IF YOU ARE NOT AN EXHIBITOR. For the protection of our KetoCon attendees, we have carefully vetted the ingredients of the food products being sampled and sold at KetoCon. You will be asked to leave if you are discovered to be distributing products without an Exhibitor badge. Attendees, please do not accept samples or buy products from people who are not able to display an Exhibitor Badge, and report them to a volunteer or event staff.