Return to For Attendees

KetoCon Austin 2021 / Answers to Common Questions about KetoCon

Some of the questions we frequently see have pages where you can find the answer, in which case we link. For more specific questions, please read the answers provided here.

When & where is KetoCon 2021?

I had tickets to KetoCon 2020, what do I have to do to transfer my tickets for the rescheduled 2021 dates?

Nothing at all! Your tickets will be honored at KetoCon in Austin for 2021 and do not need to be transferred.

I was planning to attend KetoCon 2020 but I can't attend the rescheduled 2021 dates. What do I do?

Our Refund Policy remains in effect. You may contact us to transfer your tickets to another person. This can only be done once. After the tickets have been transferred, you will not be able to reverse the process.

What are the show hours for KetoCon?

Is there parking available at the Palmer Event Center?

Is there discounted lodging near the event center?

I am interested in attending the KetoCon VIP Dinner. Where can I find information about this event?

I purchased a ticket, but I can no longer attend. Can I get a refund?

I want to sell or give my ticket to someone else. How do I transfer my ticket?

Can I bring my child to KetoCon?

Children are welcome to attend KetoCon with you, but please note that there are no events, activities, or care available specifically geared toward them. There are parks outside that they can play on if they need to burn off some energy. Additionally, we will ask that you hold small children in your lap when you view presentations to maximize the seating capacity for everyone in attendance. Children age 3 and under do not require tickets.

Please note that child tickets are not transferrable.

Do you offer Student tickets?

We offer student pricing for those with an email address ending in ".edu" and who are able to present a valid student ID, required at registration check-in. Use the Get Tickets button above and look for the "College Student - 3 Day Ticket" option. This ticket pricing is not available for teachers or faculty.

Please note that student tickets are only transferrable to other qualifying students.

I can’t find my KetoCon ticket

Attendees looking for their ticket information should log into Eventbrite App or website, log in with the email address that they purchased with, and access their ticket purchase(s) there.

I cannot attend on the scheduled dates. Can I purchase a download of the presentations?

Are there any additional social activities planned during the conference?

I would love to be a KetoCon Volunteer! Where can I find more information?

What should I bring to KetoCon?

Please bring your ID and proof of your ticket purchase to pass through event registration. We also recommend that you bring a refillable water bottle (water fountains are available), a lightweight tote (to collect samples and handouts from the exhibitors), and an easily removable sweater or sweatshirt, as some areas of the exhibitor hall are directly beneath air conditioning vents (while others get warm).

Any bags you bring may be subject to search.

Please do not bring firearms or other dangerous materials, animals other than registered service animals, roller bags or carts, or oversized backpacks. Assistive devices and strollers will not be restricted unless they pose a risk to public safety.

DO NOT BRING SAMPLES OR MERCHANDISE IF YOU ARE NOT AN EXHIBITOR. For the protection of our KetoCon attendees, we have carefully vetted the ingredients of the food products being sampled and sold at KetoCon. You will be asked to leave if you are discovered to be distributing products without an Exhibitor badge. Attendees, please do not accept samples or buy products from people who are not able to display an Exhibitor Badge, and report them to a volunteer or event staff.